The head of the Registry of Motor Vehicles is conceding that the rollout of a new inspection system was mishandled.
Service stations report they had all kinds of issues when the new system went on line October 1st.
Registrar of Motor Vehicles Erin Deveney says stations should have received more training and the call center should have been better staffed.
Stations complained they were unable to reach the call center when they experienced software glitches and other issues.
(Photo by Dasril Roszandi/Anadolu Agency/Getty Images)