Police: Do Not Call 9-1-1 For Routine Covid Questions

Police Departments across the state are asking residents not to call the 9-1-1 Emergency number for questions or concerns about Covid 19.

The Emergency Call system is not set up to handle routine calls about the virus. Instead, state officials ask that you call 2-1-1 which will provide real time Covid 19 information and resources.

The Massachusetts Department of Public Health (DPH) announced that Massachusetts 2-1-1 will now provide real-time COVID-19 information, resources, and referrals in multiple languages.

This expansion is the result of an increased investment in resources directed towards this 24-hour state-supported telephone hotline.

Through this partnership with Massachusetts 2-1-1, DPH subject matter experts are expanding access to information 24/7, and empowering call operators to provide the latest information about the status of COVID-19 response efforts in Massachusetts.

At peak call times, DPH staff will augment the call team to ensure residents’ questions are answered without delay. This new service is in addition to a dedicated site mass.gov/covid19, which is updated daily with information and resources. Massachusetts 2-1-1 is open to callers 24 hours a day, 7 days a week.

Operators fluent in Spanish are available, and more than 150 other languages are supported through an interpreter services line that is available 24/7.

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