Massachusetts Senators Ed Markey and Elizabeth Warren want answers from Southwest Airlines.
They are among over a dozen senators who want an explanation for thousands of flight cancellations and delays that caused chaos nationwide the last week in December.
“The mass flight cancellations at Southwest Airlines (“Southwest”) during the last week of December ruined the holidays for tens of thousands of travelers, stranding them at gates without their bags and forcing them to miss celebrations with families and friends,” wrote the Senators. “Although winter storm Elliott disrupted flights across the country, every other airline operating in the United States managed to return to a regular flight schedule shortly thereafter — except Southwest. Southwest must take all necessary steps to ensure that this debacle never happens again.”
The group of senators say they want assurances that Southwest is taking steps to make sure it doesn't happen again.
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